Privacy Statement

This privacy statement sets out the privacy policy of HSBC Holdings plc which provides, and The Hongkong and Shanghai Banking Corporation Limited ("HBAP") which hosts, a portal, or gateway, to the financial services offered by members of the HSBC Group.

HSBC Holdings plc is a public limited company registered in England and Wales under Company Register Number 617987 and with its registered office at 8 Canada Square, London E14 5HQ.

HBAP is a company incorporated in Hong Kong and is situated at HSBC Main Building, 1 Queen's Road, Central, Hong Kong.

The Hongkong and Shanghai Banking Corporation Limited hosts the HSBC Advance website and provides technical support, access and links to the Local Sites of HSBC Group members. HSBC Holdings plc does not offer financial services or products. Financial services and products may only be obtained by registering with a Local Site. For more information on how to use this website, please see the Terms and Conditions.

The HSBC Group provides financial products and services through its affiliated companies and branches located in over 80 countries and territories. Privacy and personal data protection principles vary from one country to another. When you access or link to a Local Site, please read the privacy statement issued by the Local Site to determine the policies that apply to information or data maintained by the Local Site.


Privacy

We know that you are concerned with how your personal and financial information is dealt with. This privacy statement sets out our current policies and demonstrates our commitment to your financial privacy. We may change the content or services found on our website at any time without notice, and consequently our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to or use of the website will mean that you agree to the changes.You should also read our Cookie Policy to find out more about how HSBC and our trusted partners use cookies, which is relevant to your online security: we use cookies to make our website more secure and easier to use.


Personal Information

If you register to use the password-protected portions of the website, we will ask you to provide us with certain up-to-date data about yourself, which we will handle in accordance with the United Kingdom’s Data Protection legislation and any other relevant data privacy / protection legislation. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data. All HSBC Group companies, all our staff and any third parties hired to provide support services will be required to observe our privacy standards and to allow us to audit them for compliance.


HSBC's Privacy Principles

HSBC’s business has been built on trust between HSBC customers and HSBC. To preserve the confidentiality of all information you provide to HSBC, HSBC maintains the following privacy principles:

  1. HSBC only collects personal information that HSBC believes to be relevant and required to understand your financial needs and to conduct HSBC’s business.
  2. HSBC uses your personal information to provide you with better customer services and products.
  3. HSBC may pass your personal information to other HSBC Group members or agents, as permitted by law.
  4. HSBC will not disclose your personal information to any external organisation unless HSBC has your consent or is required by law or has previously informed you.
  5. HSBC may be required from time to time to disclose your personal information to governmental or judicial bodies or agencies or HSBC’s regulators, but HSBC will only do so under proper authority.
  6. HSBC aims to keep your personal information on HSBC’s records accurate and up-to-date.
  7. HSBC maintains strict security systems designed to prevent unauthorised access to your personal information by anyone, including HSBC staff.
  8. All HSBC Group members, all HSBC staff and all third parties with permitted access to your information are specifically required to observe HSBC’s confidentiality obligations.

By maintaining HSBC’s commitment to these principles, we will ensure that HSBC respects the inherent trust that you place in HSBC.


Your Queries

If you have any queries regarding privacy issues, email us or visit any of our branches for more information. To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us. Please see our Terms and Conditions for more details on the use of our website. By accessing this website and any of its pages, you are agreeing to these Terms.